Just like with any property, things go wrong, things need routinely checking, and jobs need doing and with a holiday cottage, and guests also need looking after during their stay.
So Cottage Team also offer a complete range of holiday cottage and second home management services in the Peak District. Each of these services can be purchased individually or together as a package;
- Guest Meet & Greet – A welcome for your guests to your cottage
- Guest Support – Looking after your guests during their stay
- Routine Maintenance Checks – To keep on top of the cottage maintenance
- Gardening – So the outside as nice as the inside
- Weekly Cottage Checks – Ensuring a vacant cottage is safe and secure
- Property Set-up – To help you start your holiday cottage business
Guest Meet & GREET
Cottage Team will ensure that guests are met on their arrival, show them round the cottage, make sure they have everything they need and give them the keys. If your property has been empty for 7 days or more and guests are due, then we carry out a check & refresh – carrying out pre- arrival checks for such things as heating and hot water, re-dusting etc.
We offer this service at a fixed price of £25 per cottage changeover.
Ensuring your guests’ stay runs smoothly and any problems are ironed out immediately is essential for good customer service. Should there be a question, problem, fault or issue at your cottage, guests can contact Cottage Team directly so that we can resolve it, 24 – 7 (including key holding for lost keys).
If necessary, Cottage Team will either visit the cottage to resolve the problem, or we will co-ordinate our team of specialist contractors, under our emergency maintenance service (below). We ask all our cottage owners to agree to a pre- authorised spend of £150, above which we will contact you for authorisation. The detail of additional visits, arrangements or purchases is provided with your monthly invoice, and will always be discussed with you personally beforehand.
We offer this support service at a fixed price of £85 a year per cottage.
Cottage Team provide a routine maintenance check for your property so that we can manage any property/visitor issues before they become bigger problems.
Following our visit, we will contact you and provide full details of routine maintenance work that needs to be completed, and also any details of larger maintenance tasks we would recommend. And with our team of skilled tradesmen, we can organise the completion of the work for you.
The cost of this service will depend on the size, character, and work required.
Cottage Team believe that with a holiday cottage or a second home, the outside space is as important as the inside space.
Whether it’s mowing, strimming, re- treating the decking and garden furniture or building you a deck in the first place, you can be safe in the knowledge that we’ll care for your garden as much as we care for your cottage. Regular gardening and outside maintenance are part of the service we can offer for customers in the Peak District
The cost of this service will depend on the size, character, and work required in the garden.
Weekly Cottage CHECKs
If there is no one keeping an eye on the cottage, anything might happen and you might not be aware until the problem has escalated. So if your cottage is left unoccupied for any period of time Cottage Team provide you with a weekly cottage security and maintenance checking service. This includes:
- Checks for forced entry, vandalism, storm or frost damage, pests, damp, checking fuel levels, guttering checks etc.
- Ensure heating, burglar alarm, fire protection systems etc. are set correctly and operational
- Key Holding / Access Management
- Mail Management – mail collection, mail re direction and junk mail disposal
- Meter readings – taking as required
We offer this support service at a fixed price of £75 a year per cottage.
For cottages new to the holiday market – or undertaking a refurbishment – Cottage Team can clean and set up the property, including helping you select appropriate furniture and fixtures & fittings. From our own hands on experience we know what would be comfortable for guests providing the home from home they are seeking and add some ‘wow’ to the property, yet clean easily and wear well.
We can also provide a linen and towel hire service for your holiday cottage, so you do not need to worry about purchasing or replacing your linen or towels.